Frequently Asked Questions
ORDER QUESTIONS
How do I place an order?
Simply browse our selection at partysuppliesgifts.com, add items to your cart, and proceed through our secure checkout.
Can I modify or cancel my order?
Order modifications/cancellations must be requested within 1 hour of purchase via our contact form. We process orders quickly, so late requests may not be possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and Apple Pay.
SHIPPING QUESTIONS
What are your shipping options?
We offer standard (3-7 business days) and expedited shipping (2-3 business days). Delivery times begin when your order leaves our warehouse.
Do you ship internationally?
Yes! We ship worldwide. International orders may be subject to customs fees.
How can I track my order?
You’ll receive a tracking number via email once your order ships. Track directly through our website at partysuppliesgifts.com/tracking.
PRODUCT QUESTIONS
Are your products safe?
All products meet strict safety standards. Age recommendations are provided where applicable.
What if I receive a damaged item?
Contact us within 48 hours of delivery with photos of the damage for assistance.
RETURNS & EXCHANGES
What’s your return policy?
Unused items in original packaging may be returned within 30 days. See our full policy at partysuppliesgifts.com/returns.
How long do refunds take?
Refunds process within 5-10 business days after we receive your return.
WEBSITE HELP
How do I create an account?
Click “Account” at partysuppliesgifts.com to register. Accounts let you track orders and save favorites.
I forgot my password – help!
Use the “Forgot Password” link on the login page to reset it.
OTHER QUESTIONS
Do you offer gift wrapping?
Yes! Select gift wrapping at checkout for a small fee.
Can I request custom products?
We currently don’t offer customizations but may add this service in the future.
For any other questions, please reach out through our contact form at partysuppliesgifts.com/contact.